Basic $0 | Priority $499 | VIP $1499 | |
| Support Coverage | 24/7/365 | 24/7/365 | 24/7/365 |
| Meeting Durations / Week | Up to 3 Hours | Up to 6 Hours | |
| Training & Demos | 1 Hour of Monthly Live Training + Muvi Academy Access for 5 Users | 1 Hour of Weekly Live Training + Muvi Academy Access for 10 Users | |
| Live working session with our engineers | Upto 1 Hour per month | Upto 1 Hour per week | |
| Leadership Connect | Upto 30 mins per month | ||
| Proactive Consulting | Once per month | Once per week | |
| Onsite Visit | Yes (Travel expenses charged at actuals) | Yes (Travel expenses charged at actuals) | |
| 3rd Party Software Integration Support | Up to 3 softwares | Up to 10 softwares |
SLA (Initial Response/Update)
| Critical | 2 Hours | 1/2 Hours | 1 Hour |
|---|---|---|---|
| High | 6/24 Hours | 4/12 Hours | |
| Medium | 8/48 Hours | 6/24 Hours | |
| Low | 16 Hours | 16/48 Hours |
Support Channels
| Ticketing System | |||
|---|---|---|---|
| Help Center | |||
| Forum | |||
| Blogs | |||
| Chat | |||
| Phone & Meetings | |||
| Social Channels (WhatsApp, Slack) |
Get your Preferred Support Option
Choose your preferred support option today and get the help you need, tailored just for you.
Support and Service Benefits
Keep your Streaming Platform running at peak performance
24x7x365
Muvi’s services delivery covers the globe 24 hours a day, 7 days a week, and 365 days. A Muvi certified expert in troubleshooting, diagnostics, and service delivery engagement owns each case.
Support Tickets
Though our help articles cover a vast variety of questions, when you don't find articles you can always log a ticket and our experts will be happy to help.
Multi-Channel
We are available on any platform of your choice. You can reach out to us on Chat, Phone, by Email, Ticket, WhatsApp, or Slack.
Onboarding Support & Training
We provide how-to guides, help videos & 1:1 sessions to make your onboarding smoother. Plus we conduct dedicated training sessions to the Muvi admins, and users while your platform is being set up.
HOW Sessions
Our Hands-On Walkthrough (HOW) Sessions are specialized engagement sessions where our developers directly interact with your developers on the issues and enhancements.
Weekly Meetings
We conduct weekly status update and support calls to make sure your platform is running smoothly at all times. Support for critical live streaming sessions too.
Muvi Help Portal
Use the Muvi Help Portal to access technical support resources and reach out to product support experts quickly and easily.
Help Articles
Knowledge base articles to help you find quick answers to your issues. Learn more
Community
A forum to discuss your issues and get answers from fellow users & Muvi experts. Learn moreSupport Service
Personalized support packages that offer on-demand support with great SLAs. Learn moreVideos
Troubleshoot both simple and complex issues. Follow along at your own pace with rich media. Learn moreWiki
Learn important technical terms and acronyms from the streaming world. Learn more
Can’t find what you’re looking for?
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
Other Support & Service Offerings
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently with Muvi Services.
End User Support
Multi-channel support for your streaming platform to address end-user queries & issues while you focus on content creation/ syndication/enhancements.
Critical Events Support
Critical Events Support is your insurance policy against unforeseen challenges during critical events like website launches, live streaming events, and movie releases.
Professional Services
Our Professional Services team works with you to ensure a hassle-free integration of streaming capabilities into your existing IT infrastructure and processes.
CMS Management Services
We deliver high-quality, customized CMS management services. We ensure all requirements associated with CMS are met on time, while you work on your core business strategy.
Design Services
By choosing our design services, you gain not only a skilled designer but also a collaborative partner dedicated to bringing your vision to life through thoughtful and impactful design solutions.
Product & UX Consulting
Get tailored advice on product definition, best practices, and user journey optimization to boost growth and enhance engagement across your web, mobile, and TV apps.
